Refund policy

You can request a return within 14 days of receiving your order.

Conditions

  • Items must be unused, in their original condition, with all original stickers, labels and packaging.
  • Customised or personalised products cannot be returned unless they arrive defective or damaged.
  • Sale items and gift cards cannot be returned.

How to return

  1. Contact us on WhatsApp at +971 50 947 1184 or at sales@frondsdesign.com with your order number and the reason for the return. Items sent back without first requesting a return will not be accepted.
  2. Once we confirm your request, we will give you the return address. Pack the item securely, preferably in its original box, and include a note with your name and order number.
  3. Ship the return at your own cost. Return shipping costs are the customer's responsibility and are non-refundable. Please use a traceable service, as we are not responsible for returns lost or damaged in transit.

International returns

Returns from outside the UAE must be sent back to us with your own courier, within 14 days of the delivery date. Approved international returns are refunded as store credit.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. If approved, the refund is issued for the returned product. It may take some time for your bank or card company to post it.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or incorrect, so we can make it right.