Returns Policy

At Fronds, we want you to be completely satisfied with your purchase. If you’re not, you can request a return within 14 days of receiving your order.

Conditions for Returns

• Items must be unused, in their original condition, and include all original stickers and labels.

• Returns are not accepted for customized or personalized products.

How to Make a Return

1. Contact Us:

Send a message via WhatsApp at +971 50 947 1184 with your order number and reason for the return. We will provide you with the return address and further instructions.

2. Prepare Your Return:

• Pack the product securely, preferably in its original box, to ensure it arrives in good condition.

• Include a note with your name, order number, and reason for the return inside the package.

3. Ship the Return:

• Return shipping costs are the responsibility of the customer.

• Ensure the return shipment is traceable, as we are not responsible for lost or damaged returns during transit.

4. Confirmation and Refund:

Once we receive and inspect the returned item, we will confirm receipt via WhatsApp and process a refund for the returned product.

Additional Information

• Return shipping fees are non-refundable.

• Refunds will only be issued for products that meet the above conditions.

If you have any questions or need further assistance, feel free to reach out to us via WhatsApp.